Email Marketing Manager

Seattle, Washington, United States | Marketing | Full-time | COVID-19 remote

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doxo is disrupting bill pay. Our company was founded on the simple idea that it should be easy and more secure to pay all your bills through a single account. Over 4 million users are paying bills at 75,000+ businesses on our platform and we are just getting started. It is time to change the $4 Trillion bill pay industry. Join us as we help to reduce the burden of paying bills and help people accomplish their financial goals. 

The Role

We are seeking an Email Marketing Manager to ensure our digital customer communication is as effective as possible. This position is an integral part of the doxo marketing team and the owner of doxo’s marketing and transactional email channels. This position will collaborate heavily with other marketing team members to optimize email campaigns that drive customer retention and lifetime value.

Key Responsibilities

  • Day-to-day management of doxo’s marketing and transactional email campaigns including execution, analysis and optimization.
  • Plan, design, and execute lifecycle marketing tests to uncover opportunities for driving increased engagement and conversion.
  • Work with product and marketing stakeholders to ensure lifecycle communications are closely aligned with product releases and user experience.
  • Identify and develop new automations/triggers to increase customer engagement, website traffic and customer lifetime value.
  • Track key performance indicators across multiple sources to generate weekly, monthly and quarterly reports.
  • Develop best practices, monitor industry trends and make team-wide recommendations based on campaign insights.

Requirements

  • 3+ years of email marketing with solid automation experience using marketing automation technology at scale.
  • Analytical and knowledgeable of customer lifecycle marketing. Must be able to identify KPIs that are under/over-performing and make recommendations to optimize.
  • Excellent organizational and communications skills, with the ability to translate technical data into actionable insights, and sales and marketing goals into effective digital campaigns.
  • Strong writing skills as well as an eye for design.
  • Proficiency in Microsoft Excel (pivot tables, V/HLOOKUP) and managing large data sets.
  • Capacity for learning quickly in a fast-paced environment and handling multiple tasks simultaneously.
  • Bachelor’s degree in Business/Communications/Marketing or equivalent work experience.

Perks and benefits that we offer:

  • 100% employer-paid medical, dental, and vision coverage for full-time employees
  • Generous equity grants
  • 401k match to help you save for your future
  • 15 days PTO to start, plus paid holidays
  • Charitable donation match.
  • Student loans support
  • Pet insurance
  • Plus plenty of corporate discounts

doxo is an equal-opportunity employer and we welcome applicants from all backgrounds.