Director of Payment Remittance Operations

Seattle, Washington, United States | Directory | Full-time | COVID-19 remote

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doxo is disrupting bill pay. Our company was founded on the simple idea that it should be easy and more secure to pay all your bills through a single account. Over 5 million users are paying bills at 100,000+ businesses on our platform and we are just getting started. It is time to change the $4 Trillion bill pay industry. Join us as we help to reduce the burden of paying bills and help people accomplish their financial goals.

doxo is a rapidly growing company that is solving complex problems in a massive market. We are seeking a leader that to ensure that all payments made by doxo customers’ payments are delivered reliably and efficiently.  This leader will own the operational metrics and the team that ensure the quality of bill payments. 

 Responsibilities:

  • Own and develop the quality metrics for bill payment remittances, driving continuous improvement
  • Manage and grow the team that performs day-to-day operations and investigations into payment remittance issues.
  • Build and business cases with product management for new capabilities that improve efficiency and effectiveness of doxo’s payment remittance operations
  • Liaise with payment remittance partners to ensure responsive support levels outside of immediate organizational span of control for payment operations
  • Expand business processes and team to leverage new capabilities and partnerships as they are introduced

 Experience:

  • 10+ years in an operational role. Demonstrable experience in constructing and optimizing business and operational support process
  • 3+ years in a payment or fintech operational role preferable
  • Demonstrable experience building and managing remote/off-shore teams
  • Experience with process/operational improvement methodologies are a plus
  • Familiarity with support and workflow tools, i.e. Salesforce, Airtable and data reporting tools, i.e. Tableau

 doxo is an equal-opportunity employer and we welcome applicants from all backgrounds.